Returns

Davies Vibe Returns & Exchange Policy

Welcome to the Davies Vibe Returns Center. We are committed to providing safe, convenient, and transparent return and exchange services to ensure a worry-free shopping experience.

1. Applicable Returns & Exchanges

  • Products with quality issues or not matching the description.

  • Items that do not fit or have color differences, but remain new, unused, in original packaging with tags attached.

  • Some customized items may not be eligible for return; refer to the product details.

2. Returns & Exchanges Process

  1. Submit Request: Submit a return/exchange request to customer service within 7 days of receiving the item.

  2. Confirmation & Review: Our team will verify the return reason and item condition and provide the return address.

  3. Return Item: Send the item back, ensuring packaging is intact to prevent damage during shipping.

  4. Refund/Exchange Handling:

    • Refund: Processed via original payment method within 7 business days upon receiving the return.

    • Exchange: Once the return is confirmed in good condition, the replacement item will be shipped.

3. Refund & Transaction Security

  • Original Payment Refund: All refunds are returned via the original payment method to ensure financial security.

  • Payment Protection: Orders paid via third-party platforms enjoy platform-provided transaction protection.

  • Issue Resolution: Customer service provides prompt assistance for delayed refunds or payment issues.

4. Special Notes

  • International Orders: Returns for international orders may take longer due to logistics, extending the refund timeframe.

  • Damage or Loss: If the package is damaged or lost during return shipping, contact customer service for assistance, replacement, or refund.

  • Customer Support: Our professional team guides you through the return/exchange process, protecting your rights.

5. Contact Us

For any return or exchange inquiries, please contact Davies Vibe Customer Support:

  • Email: payment@daviesVibe.com

  • Phone/WhatsApp: +44 7463 936092 (Mon–Fri, 9:00 AM – 6:00 PM)

  • Online Form: Submit a return/exchange request via our website; response within 24 hours.