Exchange
Davies Vibe Exchange Policy
Welcome to the Davies Vibe Exchange Center. We provide transparent, secure, and efficient exchange services to ensure a smooth and worry-free shopping experience.
1. Applicable Exchanges
Products with quality issues or not matching the description.
Items that do not fit or style is different, but remain new, unused, in original packaging with tags attached.
Customized or special promotion items may not be eligible for exchange; see product details for confirmation.
2. Exchange Process
Submit Request: Submit an exchange request to customer service within 7 days of receiving the item.
Confirmation & Review: Our team will verify the reason and item condition and provide the return/exchange address.
Return Item: Send the item back, ensuring packaging is intact to prevent damage during shipping.
Exchange Handling: Once the returned item is confirmed in good condition, the replacement product of the same style or value will be shipped.
3. Payment & Transaction Security
Price Differences: Any price difference for exchanged items will be refunded or charged via the original payment method.
Payment Security: All transactions are processed via encrypted payment platforms, ensuring financial safety.
Issue Resolution: Customer service will promptly resolve any logistics or payment issues.
4. Shipping & Delivery
Domestic and international delivery options are available; exchanged items will be shipped securely and promptly.
Tracking numbers are provided for customers to monitor delivery status in real-time.
International exchanges may take longer due to shipping and customs; please allow for extended delivery times.
5. Customer Commitment
Fast Response: All exchange requests will receive feedback within 24 hours.
Professional Support: Our team guides you through the entire exchange process, ensuring customer rights.
Secure Shopping: Transparent process and secure payments provide peace of mind.
6. Contact Us
For any exchange inquiries, please contact Davies Vibe Customer Support:
Email: payment@daviesVibe.com
Phone/WhatsApp: +44 7463 936092 (Mon–Fri, 9:00 AM – 6:00 PM)
Online Form: Submit your exchange request via our website; response within 24 hours.
