Exchange

Davies Vibe Exchange Policy

Welcome to the Davies Vibe Exchange Center. We provide transparent, secure, and efficient exchange services to ensure a smooth and worry-free shopping experience.

1. Applicable Exchanges

  • Products with quality issues or not matching the description.

  • Items that do not fit or style is different, but remain new, unused, in original packaging with tags attached.

  • Customized or special promotion items may not be eligible for exchange; see product details for confirmation.

2. Exchange Process

  1. Submit Request: Submit an exchange request to customer service within 7 days of receiving the item.

  2. Confirmation & Review: Our team will verify the reason and item condition and provide the return/exchange address.

  3. Return Item: Send the item back, ensuring packaging is intact to prevent damage during shipping.

  4. Exchange Handling: Once the returned item is confirmed in good condition, the replacement product of the same style or value will be shipped.

3. Payment & Transaction Security

  • Price Differences: Any price difference for exchanged items will be refunded or charged via the original payment method.

  • Payment Security: All transactions are processed via encrypted payment platforms, ensuring financial safety.

  • Issue Resolution: Customer service will promptly resolve any logistics or payment issues.

4. Shipping & Delivery

  • Domestic and international delivery options are available; exchanged items will be shipped securely and promptly.

  • Tracking numbers are provided for customers to monitor delivery status in real-time.

  • International exchanges may take longer due to shipping and customs; please allow for extended delivery times.

5. Customer Commitment

  • Fast Response: All exchange requests will receive feedback within 24 hours.

  • Professional Support: Our team guides you through the entire exchange process, ensuring customer rights.

  • Secure Shopping: Transparent process and secure payments provide peace of mind.

6. Contact Us

For any exchange inquiries, please contact Davies Vibe Customer Support:

  • Email: payment@daviesVibe.com

  • Phone/WhatsApp: +44 7463 936092 (Mon–Fri, 9:00 AM – 6:00 PM)

  • Online Form: Submit your exchange request via our website; response within 24 hours.