FAQs

Davies Vibe Frequently Asked Questions (FAQs)

Welcome to the Davies Vibe FAQ section. Here we provide answers to common questions to help you navigate our shopping experience smoothly and securely.

1. Orders

Q1: How can I track my order?
A: Log in to your account or provide your order number to check real-time status on the website.

Q2: Can I modify or cancel my order?
A: Orders can be modified or canceled before shipment. Contact our customer service immediately. After shipment, please follow the return/exchange process.

Q3: What if my order is delayed?
A: Normal processing takes 1–3 business days. If longer, contact our team for assistance.

2. Payments & Security

Q4: What payment methods are supported?
A: Credit cards, debit cards, and third-party payment platforms (e.g., PayPal, Stripe) are supported. All payment information is encrypted.

Q5: What if my payment fails or is declined?
A: Ensure your payment information is correct and sufficient funds are available. Contact customer service for assistance within 24 hours.

3. Shipping & Delivery

Q6: Where do you ship?
A: We offer global shipping. Delivery time may vary for international orders.

Q7: How can I track my package?
A: A tracking number will be provided after shipment. You can track it via the courier’s website or your account order page.

Q8: How long does delivery take?
A: Domestic orders: 1–7 business days; International orders: 7–21 business days depending on destination and logistics.

4. Returns, Exchanges & Refunds

Q9: How do I return or exchange an item?
A: Contact customer service within 7 days of receipt. Items must be unused, in original packaging, and with tags intact.

Q10: How long does it take to get a refund?
A: Refunds are processed within 7 business days after receiving the return, via the original payment method. International refunds may take longer.

Q11: What if the product is damaged or defective?
A: Take photos and contact customer service. We will provide a return, exchange, or replacement solution.

5. Account & Customer Support

Q12: I forgot my password or cannot log in. What should I do?
A: Use the “Forgot Password” feature or contact customer service for account recovery assistance.

Q13: How can I contact customer support?

  • Email: payment@daviesVibe.com

  • Phone/WhatsApp: +44 7463 936092 (Mon–Fri, 9:00 AM – 6:00 PM)

  • Online Form: Submit your inquiry via the website form; response within 24 hours.

6. Privacy & Security

Q14: Is my personal information safe?
A: Customer information is used solely for order processing, after-sales, and support. All data is encrypted and never sold or shared without consent.