Help Center

Davies Vibe Help Center

Welcome to the Davies Vibe Help Center. We are committed to providing every customer with fast, clear, and professional support to ensure a smooth and secure shopping experience.

1. Orders & Payments

  • Order Tracking: Log in to your account or provide your order number to check order status anytime.

  • Payment Security: All payment information is encrypted and secure, supporting credit/debit cards and third-party payment platforms.

  • Payment Issues: For failed or abnormal transactions, contact our customer service team immediately. Solutions will be provided within 24 hours.

2. Returns, Exchanges & Refunds

  • Return/Exchange Process: Products with quality issues or not matching descriptions can be returned/exchanged within 7 days of receipt.

  • Product Requirements: Items must be unused, in original packaging, and with labels intact.

  • Refund Processing: Refunds are processed within 7 business days after receiving returned items via the original payment method.

  • Special Cases: International orders may take longer due to logistics, which may slightly extend the refund processing time.

3. Shipping & Delivery

  • Coverage: Domestic and international shipping available.

  • Tracking: Once shipped, tracking numbers are provided to monitor the status in real time.

  • Delivery Time: Typical order processing is 1–3 business days; international delivery times may vary.

4. Frequently Asked Questions (FAQ)

  • How to modify an order? Contact customer service before the order ships for assistance.

  • What if the size doesn’t fit? You can request a return/exchange or refer to our size guide.

  • How to request an invoice? Provide your order number and billing information to customer service.

  • Account issues? For forgotten passwords or login issues, contact us via email or phone.

5. Customer Support

  • Email: payment@daviesVibe.com

  • Phone/WhatsApp: +44 7463 936092 (Mon–Fri, 9:00 AM – 6:00 PM)

  • Online Form: Fill out the Help Center form on our website; we will respond within 24 hours.

6. Privacy & Security Commitment

  • Customer information is used solely for order processing, after-sales support, and customer communication.

  • All data is encrypted in storage and transmission for maximum security.

  • Personal information will not be sold or shared without consent unless required by law.